Qualis Management is a facilities management company, and as part of the Qualis Group, is responsible for more than 6,000 homes. It carries out day to day repairs, planned maintenance and emergency repair services for tenants renting their homes from Epping Forest District Council (EFDC).

Qualis Management required a call centre solution which would improve customer satisfaction. As the company is continually looking at ways which it can innovate through technology to improve services for customers, it needed a call centre solution that was not only low risk but had the flexibility to expand and evolve the service as the Group grew.

The team at Digital Space worked around the clock to ensure Amazon Connect was deployed efficiently and quickly. This included having weekly check-ins and providing expertise and support to all members of the Qualis Management team.

As a result, the entire solution was implemented in just two months enabling Qualis Management to go live with the solution in January 2022.