Cloud Contact

Enabling seamless communication and collaboration for distributed and hybrid workforces.

Cloud Contact is designed to deliver unique, industry leading experiences by providing scalable, hosted and unified communications to anyone, at any time. Hosted, delivered and managed entirely from Digital Space's UK data centres for complete security and UK data sovereignty.

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Cloud Contact is our ‘best-in-class’, secure, UK hosted, UC proposition for UK businesses and employees; offering flexible solutions to fit a hybrid way of working and take your communications to the next level.
Secure    I    Cost-effective    I    Efficient
Tailored to suit your business needs, you choose the communications solution you want, and, as your business evolves, your solution can be adapted to fit.
Delivered through our bespoke, differentiated proposition, we can leverage our VDC capability and build your UC solution in own Data Centres across Telford, Newport & Newark.
Connected    I    Managed    I    Hosted
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Features overview

  • Cloud based telephony: with the PSTN switch off looming, be future ready with cloud telephony whilst reducing costs by retiring legacy on-premise systems and migrating to cloud-based telephony for modern day, hybrid working.
  • MiCollab UC: allows your employees to collaborate via chat, video calling and meetings alongside sharing documents wherever they are, thus maximising on your businesses working practises.
  • Integrations: bringing together external applications so employees can have a ‘one-stop-shop’ for all their needs.
  • Virtual hosting: increased security and peace of mind by hosting customer data and information in our VDCs (virtual data centres).
  • Managed Services: an experienced and expert team dedicated to monitoring your services so that contact your business runs smoothly and effectively.

Benefits overview

  • Choice: Offering a range of solutions and options on the subscription model,
    all wrapped up in one, easy-to-understand monthly payment. including legacy experts)
  • Flexibility: Build the perfect package based on the communication, collaboration and customer experience features you require. Products, applications and services can also be adapted or added to unlock new capabilities as your business needs evolve.
  • Opportunity: Cloud Contact can help transform your business operations, by using new technologies to improve customer and user experiences.
  • Security: Hosting your solution in our virtual environment will offer a level of confidence and security that is unparalleled in Public Cloud experiences; giving you peace of mind that your data is secure, available, and fully managed by our teams.

Cloud Contact capabilities

Employee experience

  • Basic telephony systems
  • IM/chat
  • Desktop & mobile clients available
  • Corporate directory
  • MiCollab meetings
  • Open integration capability
  • MiVoice integration for SFDC
  • Active Call Disruption (ACD)

End-Customer experience

  • Omnichannel (email, SMS, web chat, AI)
  • Interaction recording
  • Quality management
  • Speech analytics
  • Insights for management and analysts
  • Automated advice offering

Success story

Carlsberg, a brand known around the world for their beer, needed to move their 10-year-old premises-based Mitel MiVoice MX-ONE system as part of their UK office relocation. They used this opportunity to move to a flexible, cloud-based communication solution from Mitel. Their new, cloud-based platform provides an integration of voice communications system with Microsoft Azure cloud, and an easily scalable foundation with reduced CAPEX/OPEX, stronger cybersecurity posture.
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How does it work?

Services to support your projects and transformations, your way.

Day rate

Typically for project engineering field or short-term technical cover.

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Packaged services

Typically for longer project engagements to deliver a change project or technology solution scoping and implementation including programme management.

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Resources

  • Works inside or outside IR35
  • Management portal
  • Niche skills & accreditations
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Key outcomes

  • Performance
  • Transformation
  • Agility Accelerating projects
  • Agility Accelerating projects
  • Defined scope
  • Expertise
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Key outcomes

  • Networks and Security
  • Voice & Data
  • Connectivity
  • Hybrid Cloud Computing
  • ERP/CRM
  • App Development & Testing
  • Server & Storage
  • Backup & Replication
  • Databases
  • Consultancy
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Talk to our experts today and let us help you address your key challenges when it comes to managing your voice systems and contact centres.
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