Unified Communication and Collaboration (UC&C) tools connect and mobilise workforces, helping employees to work productively and better together.
What is UC&C?
Unified Communication and Collaboration (UC&C) describes the integration of communication services, including voice, video and instant messaging, onto one single interface to enable greater collaboration and productivity in a virtual, seamless way.
Why use it?
As more business adopt hybrid working policies, UC&C focusses on making your business more agile, flexible and productive. UC&C solutions connect employees on a large geographical scale, enabling them to work anywhere and at any time, over a secure, cloud platform.
UC&C can also enhance your customer’s experience by providing additional integrated channels to communicate and make transactions through.
Why Digital Space?
Digital Space operates at the centre of digital transformation, enabling organisations to better connect with customers, stakeholders and employees.
Choice and flexibility are at the core of our approach to UC&C transformation. We help our customers realise their digital potential by providing tailored and bespoke solutions backed by industry-leading expertise. By delivering cloud transformation at pace, customers are able to leverage legacy systems and migrate with a structured plan built on technical, operational and commercial sense.
Through the support of Digital Space’s UC&C specialists, your organisation will benefit from long-term greater collaboration, productivity and customer engagement.
UC&C solutions enable your business and people to be agile, by providing them with easy access to a set of cloud-based tools and resources that can be utilised from any location.
The simplicity and efficiency of UC&C platforms will allow your business to save on operational costs in the long term. At Digital Space, we can flex our tariffs to meet requirements, so your UC&C solution is the most cost-effective for your business.
Any business that adopts UC&C tools will see a rise in employee and operational efficiencies. The ability to utilise and analyse call, instant message and video across multiple devices will help employees address business challenges quickly and effectively, while helping to speed up internal processes.
UC&C platforms enables IT teams to consolidate several services on to one single interface, so the user experience is consistent across endpoint locations and networks. This helps simplify processes and communications between different areas of the business.
UC&C solutions that evolve with your business
SIP (Session Initiation Protocol) is the underlying technology behind our VoIP solutions and is the industry standard technology for Voice calls over a data connection. SIP Trunking is a virtual phone line that connects a phone system to the public telephone network via the Internet to carry the Voice calls (and other services such as Video where applicable).
SIP Trunking is the standard replacement for ISDN lines, as it means a customer can keep their existing phone system or it can enable a move to a cloud-based infrastructure. Businesses benefit from a more or reliable and secure phone connection, and we can also customise your SIP Trunking solution, to meet your unique business requirements.
Openreach, the UK’s national infrastructure provider for fixed line connectivity, is modernising the delivery of its telephony and communications services and moving all lines to an IP network. This means that over 16m lines and channels will need to move to alternative products.
Visit our dedicated PSTN Switch Off Page to learn more and find out how you are impacted.
Contact Centre as a Service (CCaaS) is cloud-based customer-orientated software which is hosted within the cloud. Our CX and contact centre solutions will help you advance your business customer service offering. Through an omni-channel cloud platform, employees can manage all areas of communication, from calls to social media messaging, while utilising rich analytics to improve on customer experience.