About this policy

This policy provides all details regarding delivery of equipment purchased from the Supplier. It includes details of how the Supplier will deliver the equipment, any Charges, approximated delivery times, tracking of the delivery and rearranging of the delivery.

Delivery details

Each delivery requires a signature (or other delivery proof) from the Customer and deliveries will not be left without such proof.

Tracking a delivery

Tracking of a delivery can be achieved via the Supplier’s customer service team.

Re-arranging a delivery

If the Customer needs to re-arrange a delivery, please contact the Supplier’s customer service team, who can change this and advise of any additional applicable Charges.

Warehouse operating hours

The Supplier warehouse operates Monday to Friday, 8:30 AM – 5:00 PM.

Delivery schedules will change over Christmas and Easter and deliveries will not take place over Bank Holidays.

Liability

The Supplier will not be held liable for failing to fulfil any obligation, as a result of an event deemed out of our control, or a failure to achieve the stated timeslot, which is offered on a reasonable endeavours basis. Our liability ends in its entirety upon successful delivery as deemed by the courier tracking proof.

Delivery charges

Delivery charges will be charged per package as per the table below, all prices shown in this policy are excluding VAT and based on next business day delivery.

For deliveries outside of the parameters shown below, a bespoke request can be placed on the Supplier’s customer service team, this includes same day, bulk and international delivery options.

If the Customer requires an item to be collected and returned to the Supplier, the charge is £15 per package (assuming a weight below 10kg, UK Mainland location and Standard Working Day (SWD)).

Location Day Time Slot Upto 10kg Upto 20kg Upto 50kg
Delivery direct from Digital Space supplier to Customer site
UK Mainland (excluding Scottish Highlands) SWD 8am-6pm £10.00 £13.00 £27.00
UK Mainland (excluding Scottish Highlands) SWD Before 12noon £16.00 £20.00 £33.00
UK Mainland (excluding Scottish Highlands) SWD Before 10am £25.00 £26.00 £49.00
UK Mainland (excluding Scottish Highlands) SWD Before 9am £29.00 £31.00 £48.00
UK Mainland (excluding Scottish Highlands) Saturday 8am-6pm £26.00 £29.00 £44.00
UK Mainland (excluding Scottish Highlands) Saturday Before 12noon £33.00 £37.00 £49.00
Northern Ireland (excluding Belfast) SWD 8am-6pm £34.00 £41.00 £85.00
Highlands, Channel / Offshore Islands (non-guaranteed for Islands only) SWD 8am-6pm £34.00 £41.00 £85.00
Delivery from Digital Space supplier to Digital Space warehouse and sent to Customer site via Digital Space Engineer (excludes Engineer Charges)
UK Mainland (excluding Scottish Highlands) SWD 8am-6pm £13.00 £16.00 £30.00
UK Mainland (excluding Scottish Highlands) SWD Before 12noon £19.00 £23.00 £36.00
UK Mainland (excluding Scottish Highlands) SWD Before 10am £28.00 £29.00 £52.00
UK Mainland (excluding Scottish Highlands) SWD Before 9am £32.00 £34.00 £51.00
UK Mainland (excluding Scottish Highlands) Saturday 8am-6pm £29.00 £32.00 £47.00
UK Mainland (excluding Scottish Highlands) Saturday Before 12noon £36.00 £40.00 £52.00
Northern Ireland (excluding Belfast) SWD 8am-6pm £37.00 £44.00 £88.00
Highlands, Channel / Offshore Islands (non-guaranteed for Islands only) SWD 8am-6pm £37.00 £44.00 £88.00
Delivery from Digital Space supplier to Digital Space warehouse and then delivered out to Customer site via courier
UK Mainland (excluding Scottish Highlands) SWD 8am-6pm £25.00 £31.00 £59.00
UK Mainland (excluding Scottish Highlands) SWD Before 12noon £37.00 £45.00 £71.00
UK Mainland (excluding Scottish Highlands) SWD Before 10am £55.00 £57.00 £103.00
UK Mainland (excluding Scottish Highlands) SWD Before 9am £63.00 £67.00 £101.00
UK Mainland (excluding Scottish Highlands) Saturday 8am-6pm £57.00 £63.00 £93.00
UK Mainland (excluding Scottish Highlands) Saturday Before 12noon £71.00 £79.00 £103.00
Northern Ireland (excluding Belfast) SWD 8am-6pm £73.00 £87.00 £175.00
Highlands, Channel / Offshore Islands (non-guaranteed for Islands only) SWD 8am-6pm £73.00 £87.00 £175.00