What is Amazon Connect?
Why choose Digital Space for AWS?


Amazon Connect is a cloud contact centre service offering;

Telephony & Chat

Task Management


Customer Profiles

Caller Authentication
All powered by machine learning (ML)
In just a few steps...

You can set up a contact centre with amazon connect, and your agents from any location can start engaging with customers.

Amazon Connect is an omnichannel cloud contact centre. It is an easy-to-use tool that aids and enables organisations to provide excellent customer service and customer engagement.


Find out more:

Browse a selection of four dedicated videos, showing you how Amazon Connect works, including; the benefits and features, how to manage payments, watching Automated Call Handling in action, and using Directed Web Chat.

Why Amazon Connect for your contact centre?

Over the last decade, the demand on call centres and agents has heightened, resulting in an increased need for efficiency, higher levels of skill, and multi-tasking to manage customer interactions.

Amazon Connect helps to deliver on these requirements more efficiently with minimum friction for the customer. With an in-browser contact centre solution, your organisation can benefit from a “work anywhere” flexibility with no on-premise hardware requirements. The scalable pay-as-you-go model enables you to evolve as required with changing call volumes.

Qualis Management


We are delighted to introduce Amazon Connect across the Qualis Management business.

Ben Johnson, Managing Director of Qualis Management

As part of our ongoing commitment to customer experience Qualis Management has launched a new state-of-the-art call centre platform to modernise and improve the service we provide to our customers.

Working with leading IT and cloud provider, Digital Space, Amazon Connect has been introduced to enable Qualis to improve its call centre offering with the ability to expand and evolve the service as the organisation grows.

The system will also provide better reporting systems for quality control and has new options which have been introduced to improve the experience for customers, such as call recording and call-back in queue.

Case study:
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What are the key benefits of AWS?


As long as there’s a network connection, your agents can use Amazon Connect.

Scalable & Elastic

There is no infrastructure to deploy or manage, which enables you to scale your contact centre up or down.


The Contact Flow Editor (CFE) that powers Amazon Connect includes blocks for interaction, integration, and more. Call flows can include a mixture of pre-recorded audio prompts, call recording, and generated audio.

AI Enabled

Help your organisation operate more efficiently and improve the customer experience with Amazon Connect’s AI capabilities including self-service.

In short, with Amazon Connect, you can build reliable, inexpensive automatic calling services with improved CX, speed, automated text to speech, bespoke services and more.

How much does Amazon Connect cost?

With no upfront cost, long term contractual commitments or minimal monthly spend, Amazon Connect offers flexibility on pay as you go terms. Prices start from as little as $0.018 per minute.

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Why Digital Space for your AWS needs?

As an Advanced Consulting Partner, Digital Space is amongst the most experienced AWS partners and is recognised as a leader in both vertical and horizontal markets. We have successfully installed and managed the Amazon Connect for a number of national and global organisations.

We provide our customers with a bespoke package and our fully managed service capability means. We can maintain, run and monitor your network and systems 24/7, giving you and your teams the time and ability to focus on other areas of need.

Speak to our experts today to understand how Digital Space
can bring Amazon Connect to your organisation.