Digital Space is a leading UK provider of managed IT services, offering expert solutions in Connectivity, Cloud & Hosting, Unified Communications, Security, and IT Support. With service hubs in Newark and Telford, we support well-known customers across industries like Hospitality, Retail, Government, Manufacturing, and Finance — including brands like Motor Fuel Group, JD Weatherspoon’s and St John Ambulance.

Over 80% of our colleagues work directly with customers and enjoy ongoing training, flexible working, health and wellbeing benefits, and regular company incentives. We're growing fast and always on the lookout for talented people. If you're ready for your next challenge, we want to hear from you!

Employment Type: Permanent

Location: Newark Office

Salary & Additional Benefits: Circa £24,804 / annum

Closing Date: 15th Aug 2025

Role Purpose:

You will play a key role in delivering exceptional technical assistance to our valued customers. Working a day’s shift pattern between 8.00am and 6.00pm (7.5 hours per day).

Responsibilities:

• Be an integral part of the team, providing Network & UC support services to our wide range of customers
• Develop your skills, knowledge, and experience across a wide range of Technologies including SD-WAN & Cloud UC platforms
• Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet, and Juniper
• Triage and investigate incidents, managing these through to resolution.
• Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience

Experience, Knowledge and Skills:

• Exposure to a Network Operational Centre, IT, or ISP support environment
• Understanding of monitoring tools and protocols (ICMP, SNMP)
• Experience of supporting Firewall technologies
• Network or unified communications diagnostic skills
• Able to assess faults, prioritise, respond, and escalate accordingly
• Ability to collate and interpret data from various sources
• Understanding of Network Monitoring Concepts and management tools
• Basic knowledge of the OSI Model, switching and routing technologies

Equal Opportunities Statement:

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.