Implementing new technology can be daunting, especially when you’re talking about a conversational AI that will speak directly to your callers.

But with Digital Space supporting its deployment, the transition is seamless, ensuring both customers and staff reap the immediate benefits.

Key steps for a successful rollout

Collaborative planning

Once we’ve helped you engage all appropriate stakeholders and aligned everyone’s goals and expectations, we’ll get to work training your new AI Agent using your existing business data.

While that may take a month or two, it will make sure your Conversational AI’s responses remain on-brand and accurate, ensuring customer satisfaction scores go up, not down.

Custom deployment and training
When we’re ready to bring AI into your customer conversations, we’ll have already explored whether a phased deployment for specific scenarios, or a broader system-wide deployment would be more beneficial, and we’ll make it happen with minimal disruption to your day-to-day operations.

We’ll also equip your teams with the knowledge to leverage the new system effectively and help you assure them that the adoption of Conversational AI isn’t meant to replace them but free their time and elevate their workplace experience.

Regular maintenance and updates

We’re not the kind of company to run away after we’ve deployed your Conversational AI solution. Instead, you’ll get periodic reports on the platform’s use and metrics that prove its ROI.

You’ll also get regular updates and maintenance across the system, as well as suggestions on how your business could make even more use of Conversational AI backed up by business metrics.

Benefits realised

By offloading repetitive tasks to AI, you can increase productivity, grow your business, improve the employee experience, and reduce overheads.

Enhanced efficiency
Automating routine queries and offloading them to Conversational AI ensures customers get the answers they need even faster. It also frees up staff for more nuanced support tasks that require a human touch, or even spend exploring up-sell opportunities.

Customer satisfaction

Faster response times and personalised interactions boost loyalty. All of which means increasing the likelihood of return customer purchases and existing customers recommending your brand to their friends and family, both of which result to increased revenue.

Improved morale

With all the mind-numbing calls off their plates, your team will Teams experience reduced burnout and increased job satisfaction.

Cut costs

Conversational AI costs approximately half as much as one full time employee, works 24/7 and never takes holidays or sick days – plus it can handle thousands of calls. Combined with the reduction in agent training and onboarding costs, you’ll be able to scale far quicker and cheaper than with a human-only agent team.

The proof

Hopper, a global travel agency, integrated Conversational AI to manage their diverse customer inquiries. Within weeks, 15% of calls were fully resolved by the voice assistant, allowing human agents to focus on complex issues.

Here are a few more results that Conversational AI customers typically see, and you could be one of them!

• 60% reduction in seasonal hiring
• 15% increase in CSAT and no call abandonment
• 30% reduction in agent call volumes
• 50% of customers interactions resolved by AI

Transitioning to Conversational AI doesn’t disrupt operations – it enhances them, fostering a more productive and content workforce, and we’ll make sure of it. So, if you’re ready to explore what AI could do for your business, simply get in touch using the form below.