What value do your customers (and you) put on the sound of being heard? We ask this because, to us, customer satisfaction isn’t just a KPI… it’s a feeling.
It’s what happens when someone gets through to a business quickly, feels understood, and leaves the interaction with their problem solved and their confidence restored.
That’s the goal for us (and every Contact Centre too), but especially since the introduction of automated IVRs, callers have increasingly felt like a number in a queue, not people… Not anymore!
Introducing an AI voice that actually understands
Conversational AI makes this feeling a reality. It’s not a traditional IVR or ‘bot’ – our agents listen, speak, interact, and solve customer issues without any human necessary.
In fact, it sounds so convincingly real that many customers don’t realise they’re speaking to an AI assistant.
Check it out here and see if you can tell the difference 👉 [Hear for yourself]
Conversational AI agents create a more natural, conversational flow to interactions that immediately puts the caller at ease – no robotic tones, no clunky pauses while it loads the next script – just customer support that’s as helpful and empathetic as any human (maybe even more so than some).
Though, we don’t recommend trying to ‘hood-wink’ your callers, just give them a more natural experience that solves their issues faster than possible with a human-only team.
AI’s that’s always on, never on hold
Waiting on hold is one of the most frustrating parts of traditional Contact Centre IVR systems. So is calling just after business hours and finding lines are closed.
Conversational AI eliminates both of those pain points entirely by offering 24/7 service, never taking holidays or sick leave.
So, whether it’s 3pm or 3am, customers can speak to an assistant that’s ready to listen and resolve their issue, instantly. That’s the power of automation combined with genuine care.
Multilingual by design
Today’s businesses are global, and so are their customers, which is why Conversational AI supports over 100 languages and accents, ensuring inclusivity and accessibility at scale, and showing customers that they matter, in every market.
Customers can speak in the language they’re most comfortable with, vital for such a multi-cultural country as the UK, and no matter the lingo, Conversational AI responds accurately; no input errors, awkward translations or misunderstandings!
Personal conversations, powered by data
Every customer is unique, but they all hate being treated the same.
Thankfully, our agents aren’t trained on rigid scripts, but on your actual business data, reducing friction, accelerating resolution, and delivering a consistent customer experience across every interaction.
It also means callers receive relevant information when its useful, not just a list of assets, and that information remains brand-accurate without constant updates on the back end, saving your team’s time.
Continual enhancements through conversational analytics
Behind every smooth call is a system – and a team – that’s constantly learning and improving. For that you need visibility over your interactions.
Conversational AI’s analytics enables you to deep-dive into interaction performance, gauge how happy your customers are and identify patterns.
Armed with such detailed data, team leaders can quickly surface recurring issues, and suggest improvements, all in real-time, making your entire operation more proactive and responsive.
Why AI conversations matter
Ignoring all the operational and efficiency benefits for a minute, think of your customers.
When they feel listened to, they stay loyal. When issues are resolved quickly, they tell their friends.
Conversational AI isn’t just a customer service tool, it’s a solution that also helps create promotors of your brand, increasing sales and enabling growth! That’s the sound of service.
Ready to help your customers be heard?
