Smart, Secure, and here to
help the Public Sector
Our next-gen GenAI chatbot, Mylo, was built in-house by our Cloud Centre of excellence team, in partnership with a local council, to deliver fast, intelligent, and secure support — 24/7.
So, no matter the size of your team or community, Mylo will help you:
- Better engage with your community
- Enhance the user experience
- Reduce operational costs
- Gain real-time insights into your residents’ challenges and their
perception of your services.
Are you facing…?
- High volumes of calls and emails for basic inquiries
- Self-service forms and static FAQs that don’t get used
- Outdated web chat tools with limited capabilities
- Frustrated customers struggling to find information
- Missed insights from untracked user needs
Mylo can help.
Customer Spotlight
“We deployed Mylo to the Hackney council site in under two weeks.
It’s already deflecting 30% of contacts and helping us prioritise content updates where they matter most.”
NAME, ROLE Hackney Council
Key Benefits
High Accuracy
Relevant answers in real time, without pre-scripted flows.
Data-Secure by Design
Uses only your content. Hosted securely in your environment.
Rapid Deployment
Get up and running in days, not weeks.
Cost & Load Reduction
Decreasing inbound calls/emails frees staff time and reduces service costs.
Actionable Insights
See what customers are asking, where content is falling short, and track improvements over time.
Future-Ready
Foundation for more advanced agentic use cases and internal knowledgebase automation.
Smart, secure, and here to help
Mylo is a secure Generative AI webchat solution designed to converse with residents like people do, deflecting repetitive queries, surfacing hard-to-find info, and freeing up your teams to focus on more complex interactions.
- Pre-trained on your website and FAQs to know all the answers
- Easy integration across any or all of your webpages
- Mobile/desktop-compatible for however customers connect to you
- Highly secure as data is stored within in your cloud environment so you keep control
- Real-time reporting on queries & performance for future optimisation
Just think of Mylo as your frontline digital concierge — fast, friendly, and always improving.
Why choose Mylo over other chatbots?
Unlike traditional bots that rely on rigid decision trees, Mylo uses natural language understanding to adapt to inquiries in the moment. We built it to solve the exact problems facing all industries right now — and it’s built with security, speed, and scale in mind.
How it works
We can get Mylo up-and-running in your operation in weeks, and the process is simple and hands-off for your team – you can just leave it up to us!
Discovery Workshop
Tailored onboarding & content planning.
Content Ingestion
Website & FAQ pre-training.
Integration
Light-touch web implementation.
Go Live & Iterate
Start small, scale fast.
Why Digital Space?
We specialise in delivering secure, cloud-optimised solutions to public and private organisations, simplifying complex challenges and supporting operations to get more from their technology, so they can better serve their communities.
Discover how we’ve helped Public Sector organisations, just like yours:
Merton Council Cloud Migration
Digital Space partnered with the London Borough of Merton to execute a swift cloud migration, moving 127 servers, 53 applications, and 75TB of data in just three months while enhancing the council’s IT resilience and productivity.
Eastlight Community Homes Cloud Transformation
Digital Space migrated all Eastlight’s applications and legacy systems to the cloud, improving operational resilience and reducing costs, setting the solid foundations required for further cloud initiatives in the future.
