AWS Managed Service Partner (MSP)

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A Managed Services Partner offers peace of mind; letting you focus your team’s effort on the services that make your organisation special while our experts - with their skills and capability - work behind the scenes on migrating, running and securing the support you need to improve your business outcomes and deliver your objectives.

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Discover our next generation MSP, get in touch to find out more about our managed services.

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Highlights

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Verified, next-generation managed service

We’ve been an AWS MSP since 2015, which means that AWS regularly audit all aspects of our managed service against a checklist that evolves as technologies and approaches change.

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Automation expertise

Our engineers and developers script and automate tasks wherever possible, improving agility for rapid, reliable results. Our full stack development team is experienced in building functionality that integrates Cloud services to give you that extra, competitive edge.

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Big enough to cope and small enough to care

We pride ourselves on a personal, flexible service, tailored to your needs. We also understand the need for technical experts that you may not have in your in-house team. Our MSP service has the scale, skills and diversity you need, for as long as you need it.

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End to end solution

At Digital Space we cover all aspects of your managed service needs, from devices, connectivity, cloud, telephony and security services to ensure a great user and customer experience.

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Transparent

Our Customer Space portal gives your staff secure access to our monitoring and systems so that you can see how we’re running your infrastructure. Simply log and track ticket progress and self-serve.

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Ongoing cost optimisation

Our qualified FinOps experts provide you with ongoing help in monitoring spend and implementing efficiencies. With access to multiple cost optimisation tools and techniques, we actively work with you to help accurately forecast spend, implement effective tagging policies and make recommendations for rightsizing, storage policies and 'Reserved Instance' purchases.

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Security-focused

We hold Cyber Essentials, ISO27001 for information security and ISO27017 for Cloud Security. We’ve provided managed services for central government since 2015 and all of our technical staff are government Security Cleared.

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Sustainability

Digital Space holds an Ecovadis Silver Award for sustainability and has set a net zero target for 2035. We're proud of the fact that, on average, migrating to AWS will reduce your carbon emissions by 5x. This means we can help you to track and reduce the carbon emissions from your AWS infrastructure.

Levels of service

We provide 3 levels of service with optional additional 24/7 critical incident cover:

Specification Telford Newport Newark London
Location TF1 7GT TF10 7BX NG24 2AG E14 95D
Size c.1, 300 m2
Data halls 3 1
Power availability 3 MVA 3 MVA
Rock capacity 200 162
Utilisation High Low
Ownership Owned Owned Owned Owned

We provide rapid response and resolution targets

Category Response target (working time) Resolution target
(working hours)
Critical <10 minutes <2
High <30 minutes <4
Medium <30 minutes <8
Low <1 day <12
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