Digital Space Wins the Service Delivery Project 2025 SOCITM Award with the NHS Midlands & Lancashire for the Waiting List Cloud Innovation Solution

Digital Space is delighted to announce that we have been honoured with a prestigious SOCITM Award at last night’s President’s Conference Gala Dinner for our innovative collaboration with NHS Midlands & Lancashire.

The accolade recognises our joint delivery of a cloud-based automated Waiting List Validation solution, developed to reduce waiting lists between 9% and 14%, identify priority patients, and enhance overall operational and patient engagement, all with controlled costs.

Reinventing the approach to waiting list management

Faced with a growing backlog and patient safety challenges, NHS Midlands & Lancashire partnered with Digital Space to co-design an intelligent, secure platform. The solution automatically reached out to patients listed for treatment, validated their current circumstances via scripted queries, and escalated cases that required clinical follow-up through manual review, achieving a patient contact rate of over 80%.

Read more about the project here

Judged by national public-sector IT leaders, the SOCITM Award reflects the strength of the Digital Space – NHS Midlands & Lancashire partnership, from transparent delivery to shared ambition and operational maturity.

NHS Midlands & Lancashire is one of the country’s largest commissioning support units, serving nine Integrated Care Boards and supporting millions of patients. Their waiting-list strategy required a partner capable of delivering scalable, secure, and rapid solutions with a tangible impact. Digital Space answered that call.

Jon Portlock, Cloud Services Director at Digital Space

John Uttley, Digital Innovation Director at NHS ML

“We cannot do everything for ourselves and recognise the effectiveness of using an expert partner like Digital Space to use AWS technology.”

The SOCITM President’s Conference drew hundreds of digital leaders from across local government, health and care sectors — all focused on how digital can reshape public services.

The recognition comes at a time of rapid expansion for Digital Space’s public sector offerings — from cloud and connectivity to FinOps and cybersecurity — and underscores our commitment to practical, measurable digital transformation.

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